Optimising municipal service levels and lobbying for investment in infrastructure is a critical service provided to the various nodes. Better service delivery and investment in infrastructure by the municipality means a high standard of public space, which in turn creates a sense of business and investor confidence and encourages greater investment into an area by the private sector. To this end, a large proportion of the precinct managers’ time is allocated to daily audits of infrastructure faults and the management of their repairs, as well as the motivation for infrastructure upgrades and repairs.
Safety and Security
Using contracted security service providers appointed by the management precincts, Urban MGT adopts a proactive approach to security, with the focus on identifying possible criminal intent before it occurs and taking corrective action.
The performance of the service providers is actively measured against a Service Level Agreement, which is amended as the needs of the precinct change. Depending on the area and available budget, security resourcing includes:
- A dedicated and capacitated UIP Security Manager employed by the UIP management company
- A Grade A shift supervisor, on duty 24/7
- A dedicated UIP response vehicle
- UIP night security officers in high-use public areas
- UIP day security officers in high-use public areas
Building partnerships with the SAPS, Metro Police, security companies and local community safety forums is critical in ensuring effective management. This takes the form of a precinct security forum, the aim of which is to proactively improve the level of security in our nodes through enhanced environmental management, integration, sharing intelligence and ensuring operational assistance in emergencies.
Cleaning, Greening and Maintenance
These services do not replace those of the municipality, rather they are supplementary, with the objective of setting the service standards of public areas at levels expected of property and business owners. Besides day-to-day cleaning of public areas, including streets, pavements and parks, and greening routines, which include grass cutting, watering and planter-bed maintenance, operations staff are consistently working to improve the quality of public areas.
Cleaning and landscaping service providers are managed according to service level agreements, which are amended as the needs of the precinct change. Maintenance and cleaning projects are captured in the monthly operational reports and focus on general maintenance requirements to public area infrastructure: identifying and executing greening and beautification projects, removing graffiti and ensuring maintenance of public area signage.
Place-making / Marketing Communication
Place-making in an integral part of urban management, sitting at the pinnacle of the urban management hierarchy, with its’ development, management and implementation creating exceptional spaces that offer exceptional experiences to a targeted audience in the most appropriate way.
While the foundation of clean and safe is always a focus of precinct management, uncovering what makes a place, and how best this character can be marketed and communicated, helps create viable economic nodes.
To this end, UrbanMGT carries out a range of place-making, marketing and communication services that cover the basics, such as communicating with levy-paying members, businesses and the broader local community through news bulletins, social media, websites and the press, and extend to the development and implementation of place-making projects and strategies. The common goal in the UrbanPLACES approach, is to enhance the experience of place in urban precincts including Urban Improvement Precincts (UIPs) and Management Associations (MAs) and other organized urban spaces. This work is carried out under our UrbanPLACES